Re: [otrs] Access to many Queues but notifications of only some Queues

Not exactly. Queues listed in "my queue" are the once for that the agent has authorization, at least ro (if I remember well). Selection activates just notification for events on the queue to agent. But I could not have understood the problem. Ciao. MV On Sat, Jun 20, 2009 at 10:55 AM, J wrote:

Thanks Marco I have tried that and unfortunately it seems to mean that the user no longer has any access to the deselected queues from the web interface, not just notifications. I was hoping there would be some way to get notifications only for some queues but still be able to access and see other queues from the web interface. Is there a way to turn notifications off generally for a user, but have notifications sent in some other way?

Regards J

Date: Fri, 19 Jun 2009 12:44:16 +0200 From: Marco Vannini Subject: Re: [otrs] Access to many Queues but notifications of only some Queues To: "User questions and discussions about OTRS." Message-ID: <7bd09e660906190344m66ee5c96y29d60b3b9f12776f@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

Hi,

Every agent, in their preferences, should select queues of interest. Selectig those their will receive notification for them.

On Fri, Jun 19, 2009 at 11:38 AM, J wrote:

...

Hi All

...

I am new to OTRS and have just spent the day configuring it. Once I had my head around the terminology it looks like an excellent product. A big thanks to all who have contributed.

I have created an agent/user that I would like to have full capabilities of seeing queues and responding for 10 queues. However, of those I only want that agent to receive notifications for the 2 queues that pertain specifically to him. Similarly user2 for a different few queues. In the User<>Groups, the Agent has pretty much everything ticked.

I cannot see how to do this differentiation for notifications. Could someone please advise?

Thanks and regards

J

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