Worked like a charm!!
 
Thank you!
Vince

---

> Date: Fri, 9 May 2008 08:03:55 +0200
> From: bruno.klaus@infotrust.ch
> To: otrs@otrs.org
> Subject: Re: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581.
>
> Hi Vince Deli
>
> you have to delete it from your database.
>
> i.e. delete from xml_storage where xml_type = "Stats" and xml_key =
> "your own faulty query key";
>
> regards,
> Bruno
>
> -----Original Message-----
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
> Vince Deli
> Sent: Thursday, May 08, 2008 6:17 PM
> To: otrs@otrs.org
> Subject: [otrs] Illegal division by zero at
> ../..//Kernel/System/Stats.pmline 1581.
>
> Whenever I try to access a test stat from the Web interface, I get this
> error message.
>
> SOFTWARE ERROR:
>
> Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581.
>
> Is there anyone here on the list that has experienced this? I get the
> error no matter which user I use, even root. The line that the error
> message refers to in Stats.pm is:
>
> if ($TimePeriod / ($ScalePeriod * $Count) >
> ($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100)
>
> We have other saved stats that work fine and all I really want to do is
> to delete the problematic stat. Any help will be appreciated.
>
> Thanks
>
>
> ________________________________
>
> Get Free (PRODUCT) RED(tm) Emoticons, Winks and Display Pics. Check it
> out!
> <http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/

---

Windows Live SkyDrive lets you share files with faraway friends. Start sharing.