Re: [otrs] event-based notification of new email tickets in 2.4.2

On Tue, Aug 11, 2009 at 2:39 PM, James Burk wrote:

Alan, I just installed 2.4.2 and set up three ebn; two to notify customer and agent for new ticket and a third to notify customer on ticket close. First two I used event of TicketCreate and States of new and open.  The third I used event of TicketStateUpdate and all three closed States.  I don't have email working on this local instance but the History in the ticket indicates that all three notifications worked.  Does your History indicate that notifications are not being sent?

Thanks ... checking into this right now -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"