Hello. We send Outlook appointments with the email address of our OTRS. The answers will then be sent to the OTRS. As we manually enter the ticket number in the subject of the appointment, it will be assigned to the correct ticket. However, it bothers us that the ticket status changes from "wait for reminder" to "open" as soon as a customer accepts an invitation (or declines or accepts it tentative). Can we change this via the admin interface? Freundliche Grüße / Best regards Hagen Seifert _____________________________________________________ Prozesse und Methoden Phone: +49-7031-4913-34 Fax: +49-7031-4913-55 Mail: h.seifert@ssc-services.demailto:h.seifert@ssc-services.de SIP: h.seifert@ssc-services.desip:h.seifert@ssc-services.de http://www.ssc-services.dehttp://www.ssc-services.de/ SSC-Services GmbH Herrenberger Straße 56 71034 Böblingen Geschäftsführer/Managing Director: Matthias Stroezel, Tobias Rohde Sitz/Domicile: Böblingen Registergericht/Court of Registry: Stuttgart HRB-Nr./ Commercial Register No. 21439 _____________________________________________________