On Fri, 2004-10-08 at 16:15 +0200, Alessandro Ranellucci wrote:
On 8-10-2004 at 9:38, Ted Kaczmarek wrote:
Anyone using otrs for project management?
I'd like to use it for project management and internal task manager, but I think it shouldn't be so much email-based. I often need to open tickets with a simple note (no external e-mail, no phone call) and without inserting an e-mail address.
For example, when I need to ask something to our billing dept. I'd like to open a ticket and then move it to the billing queue. Once they've worked on it I get the ticket reassigned to me.
E-mail is good for external communication, but pretty useless for internal purposes as it's just a duplicate of the ticket system from our point of view.
- Alessandro
_______________________________________________ Valid points, but to me email is a very efficient highly reliable and self documenting medium. Just wish most people thought that way. Also prevents communication problems as well.
I get the feeling that most people have a mentality of where they need to horde what they do, so they can feel valuable or get some kind of false sense of job security, a very sad aspect of human nature. Ted