Re: [otrs] Repeatedly getting escalation notifications

27 Aug 2009


      Hi Frito,
...
...
...
In OTRS 2.4.2 we are constantly getting escalation notifications.
This is the relevant entry in GenericAgent.pm:
%Jobs = (
       'send escalation notifications' => {
#               Escalation => 1,
               TicketEscalationTimeOlderMinutes => -60,
               Locks => ['unlock'],
               States => ['new', 'open'],
# new ticket properties
               New => {
                       # Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
                       # notify all agents who have rw permissions  
on the
ticket
                       Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
               },
       },
);
As you can see, I'm using NotifyAgentGroupWithWritePermission.pm  
instead
of
NotifyAgentGroupOfCustomQueue.pm.
Wha does your crontab looklike? Are you on windows?

--

Shawn Beasley