Hi Mark, On Thu, Jan 23, 2003 at 06:20:19PM -0500, L. Mark Stone wrote:
3. I customized OTRS via the Root account by adding an Argent queue, a new OTRS user, a POP3 account (trouble@argenttrading.com), and also a few Salutations, Signatures and auto-response messages. [...] But, now I have two problems:
First, OTRS doesn't seem to have gone and collected the test message.
There is a program (bin/PostMasterPOP3.pl) which fetch all emails of the OTRS POP3 accounts. This program need to be executed (e. g. via cron / bin/Cron.sh or otrs-rc script). To debug if PostMasterPOP3.pl is working correctly execute PostMasterPOP3.pl as otrs user then you can see what's going wrong.
Second, when I log in to OTRS as the new user I created, the Argent queue doesn't appear on the front page. It's not clear to me if I need to somehow "attach" the Argent queue to the new user. Or something else perhaps!
This is ok. The queue appears just if a open ticket is in there (front page -=> QueueView).
Mark
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl