Where there may be someone here who can answer this question.  This list is specifically for OTRS.
 
ITSM list is available via itsm@otrs.org  online registration is available through http://lists.otrs.org/mailman/listinfo/itsm
 
gl

Sent: Thursday, March 13, 2008 9:18 PM
Subject: [otrs] ITSM - Config Item Definition for file upload and save

Dear Friend:
 
And now I begin to study ITSM - Config Item function, but I need to define a field for file upload and save, does anyone could tell me that ITSM(1.091 Version) could fulfill this requirment.
 
Best Regards
Wayne N Zhang