Sent: Tuesday, July 03, 2007 5:32
PM
Subject: [otrs] insert a default body for
Phone Calls
Hi, another silly question :P
I'm trying to customize Phone Calls inserting a
default body text:
it can be done in
Sysconfig -> Ticket ->
Frontend::Agent::Ticket::ViewPhoneNew (for new tickets)
and
Sysconfig -> Ticket ->
Frontend::Agent::Ticket::ViewPhoneOutbound (for follow-ups)
The parameter I need to edit is Ticket::Frontend::AgentTicketPhone###Body:
But there's a strange mismatch:
in ViewPhoneNew it's a TextArea Field, so that
I can write an extensive default message
in ViewPhoneOutbound is a simple Text Field, so
that I can Write a single line only.
Any feedback about this?
--
Gabriele D'Andrea
Tel. +39 085
9431161 • Fax +39 085 9431162 • gabriele.dandrea@ecohmedia.com
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ECOH MEDIA S.r.l.
Via Milano 32, 21019 Somma Lombardo (VA) • Via F.
Fellini 2, 65010 Spoltore (PE) • Italy • www.ecohmedia.com
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