Hello there!<br><br>I have a question about freetext and themes that hopefully some of you guys will answer:<br><br>Is it possible to make mandatory a freetext for a given theme and optional for others? We&#39;d like to have a single OTRS as the service desk application available for several areas, each area using different freefields.<br>

<br>Any comment is greatly appreciated.<br><br>Leonardo Certuche<br>