Hello people,

I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following:

Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group.
Put all users, that should be able to use the FAQ (create new FAQ articles, edit existing FAQ articles), into the "faq" group.

So I gave my agent who won't create FAQ articles the following permissions:

faq	ro	move	create	note	owner	priority	|  rw
faq_admin							|

Then I log into OTRS as that same agent, go to a given article but it still shows the following options:

Back - Edit - History - Print - Link - Delete

Is there something else I should do in order to make sure a given agent won't be able to create/edit/delete FAQ articles?

Thanks in advance for your help,

Leonardo Certuche

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