----- Original Message -----

From: Srinivasa Chaganti

To: otrs@otrs.org

Sent: Thursday, October 25, 2007 6:03 PM

Subject: [otrs] Customer can post ticket with notification to agent without creating and/logging into the customer portal

Can I setup OTRS so that a customer can place a ticket without creating a login or logging into the customer portal? Also if a ticket is created, can OTRS send an email notification to the agent? Please help with some details in setup. I am new to perl. Thank You

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"This e-mail and the files transmitted with it are the property of Doctors Hospital at Renaissance and/or its affiliates, are confidential, and are intended solely for the individual or entity to whom this e-mail is addressed. If this e-mail was sent to you by error, please delete the message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. All inbound and outbound e-mail messages and attachments are being scanned for viruses, spam, and content by an appliance. Any questions or concerns please call the IS E-mail Administrator or IS Network Administrator at 956-661-7799."

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