[otrs] using OTRS with a more advance auto-Response?

Did anyone of you know if there is a way to have an autoresponse that would allow to analyse the constext of the e-mail. I’m thinking something like weka3 (data mining) tool? Francois Lambert COO Atelka Inc. Tel. : 514-448-4905 #2200 Cel. : 514-570-4797