7 Jul
2005
7 Jul
'05
7:58 a.m.
Hi!
How can I show owner in sort ticket Overview. In fact, see Ticket Agent Owner when I "click" in My-Queue.
If you're using the "Lite" queue view, after this lines (around line 108 of TicketViewLite.dtl): <tr valign="top"> <td><b>$Text{"Priority"}:</b></td> <td><font color="red">
$Q
uote{"$Text{"$Data{"Priority"}"}","14"}</div></font></td>
</tr>
Add this ones...
<tr>
<td><b>$Text{"Owner"}:</b></td>
<td>
$QData{"Owner","18"}</div></td>
</tr>
This what I did some time ago... BTW, this is for OTRS v1.3.2
Regards!
Víctor.
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Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
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