Hi Bradlay, On Tue, Aug 09, 2005 at 03:39:44PM -0400, West, Bradley G. wrote:
I'm having the same problem as this using version 2.0.1, new clean implementation.
Note: I had generated some test tickets before finalizing the changes to the various files (Kernel/Config/Files/Ticket.pm) and (scripts/apache2-perl-startup.pl.
Don't change Defaults.pm and the files under Kernel/Config/Files. These files will be overwritten if the system is updated. Put changes to your configuration only into the files Kernel/Config.pm. To activate the incrementing ticket counter it should be enough, to put the following two lines into Kernel/Config.pm. That did the job for me and it worked for 2.0.1 allthough another ticket counter was in use before: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5; Hth ;). Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!