Hello all! I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this: ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...) Problem is, I'm running into wierd behaviors with the secondary and other OTRS's. Log.pm seems to use the OTRS ID as a function for grabbing memory for logging. Is that true? If I set my server IDs "1" and "2" then #2 has memory conflicts, but if I set them to "1" and "20" then it seems fine. Has anyone done this before, and does anyone know how to accomplish it better, perhaps? -- ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."