Hi, I've managed to get my module working... it was a typo in my Needed Modules. Sorry about that. Now I'm wondering how can I add a new Generic Agent job in Kernel/Config/GenericAgentJabberNotification.pm and active it without touching Kernel/Config/GenericAgent.pm. Do I need to setup a new cron entry passing -c "Kernel::Config::GenericAgentJabberNotification" ?? Thanks. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 85 3101.6600 On 07/09/13 09:24, Daniel Santos wrote:
Hi,
I'm setting up a Generic Agent to make some customization in my OTRS installation to send other notifications when a ticket is escalated. But when I try to use a Get from ConfigObject I'm always getting a: "Message: Can't call method "Get" on an undefined value". ConfigObject is already in the Needed objects 'qw', but still doesn't work.
How can I get my module configuration parameters from Config when using a Generic Agent?
Thanks.