Re: [otrs] Ticket Age

19 Dec 2002

      Martin                                                                 
                    Edenhofer            Para:   otrs@otrs.org                             
                                 Asunto:      Re: [otrs] Ticket Age                
                    Enviado por:                                                           
                    otrs-admin@ot                                                          
                    rs.org                                                                 

                    12/19/02                                                               
                    01:21 PM                                                               
                    Por favor,                                                             
                    responda a                                                             
                    otrs
...
Hi Diego,
...
Quoting Diego Fernandez :
...
...
I'm here
http://
[...]/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400
and I noticed that U and D order for ticket Age, are inverted.
Which archive do I have to change to correct this?
...
Kernel/Modules/CustomerTicketOverView.pm ~146
[...]
    if ($Self->{Order} eq 'Down') {
        $SQL .= " DESC";
    }
    else {
        $SQL .= " ASC";
    }
[...]
to:
[...]
    if ($Self->{Order} eq 'Down') {
        $SQL .= " ASC";
    }
    else {
        $SQL .= " DESC";
    }
[...]
This inverted all the items: ticket#, CustomerID, Age, etc.

That is not the thing! The only one to inver is Age the other are ok.
thanks,
Diego.