Re: [otrs] PostMasterMailbox.pl doesn't working

Hi, Gerald. I solved that issue about duplicate entries in the otrs' crontab file. I should've deleted */otrs/var/cron* folder. After, I created it again by copying default directory from otrs.tar.gz source and installing all the cronjobs again. Although this part was solved, the problem with fetch e-mails through *otrs.PostMasterMailbox.pl* still happening. I also realized that others scripts like *otrs.GenericAgent.pl http://otrs.GenericAgent.pl *are with the same behavior. When I try to run them by myself on the linux shell, the following message shows up: *Segmentation fault.* Any idea ? Can be some Perl issue ? Best Regards, Willian Silva. 2014-02-18 11:11 GMT-03:00 Gerald Young :

To be more explicit about it:

Cron.sh stop otrs empties otrs crontab Cron.sh start otrs concats otrs/var/cron into otrs crontab

grep PostMasterMailbox otrs/var/cron

If you see it more than once, it's too many times. comment (#) extraneous ones out.

If you see it only once, run Cron.sh restart otrs

On Tue, Feb 18, 2014 at 9:05 AM, Gerald Young wrote:

...

yes. It means it's picking this up twice. Which has been previously noted as wrong.

Most likely issue is related to the thing I already said:

Cron.sh concatenates all files (apparently, really, all files) in otrs/var/cron.

On Tue, Feb 18, 2014 at 6:55 AM, Willian Silva wrote:

...

Hi Gerald.

Thanks for your tips.

I was checking the crontab file of the otrs user and I realized something wrong. There are PostmasterMailbox.pl jobs running twice. I don't know why, even removing one of them, the two jobs shows up again when I type the command to restart otrs cron jobs (otrs/bin/Cron.sh restart otrs). See below:

[root@myserver otrs]# crontab -l -u otrs | grep PostMaster */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

Is it a problem ?

Regards,

Willian Silva.

2014-02-17 17:06 GMT-03:00 Gerald Young :

I'm not a fan of the other suggestions to manipulate crontab directly

...

because (in Linux):

otrs/bin/Cron.sh restart otrs

will concat all entries [that don't have .dist] on otrs/var/cron to the otrs user's cron (to run in the otrs context, obeying otrs' HOME path).

to verify otrs' cron: sudo crontab -l -u otrs | more

But you have a known error messagehttps://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+... .

http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the threads that address this.

The error message is a symptom (Can't create a new process because the other process is still running). It is what it says.

More to the point, the PostmasterMailbox.pl *is* running too often. This is likely either because it's running as root AND otrs or because a single instance is hung.

check /var/spool/cron/crontabs/* for multiple instances of PostmasterMailbox.pl (but use crontab -e -u username to edit these!)

also, check /etc/crontab and /etc/cron* for possible manual entries and remove them, especially if you've followed other people's instructions.

Check ps auxwww | grep PostmasterMailbox for running processes.

Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the otrs context

On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva wrote:

...

Yes, Gerald Young. Manual fetch is working properly from the GUI.

2014-02-17 15:26 GMT-03:00 Gerald Young :

Does manual fetch work?

...

Are there errors in System Log? Windows or Linux?

On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva wrote:

> Hi folks, > > I've been facing off with an issue and I'll appreciate any help to > solve it. > > In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running > every 10 minutes by the otrs user cron jobs. But the tickets aren > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs