Hi Mike, your error description sound like you "just" have some syntax errors in your Config.pm, but at the first glance, I couldn't recognize any. Note that you have to distinguish this 3 types of LDAP/AD-connection: 1. agent authentification 2. customer authentification 3. further information about customers Your description sound like you switched 2nd to AD, but your error message directes to 3rd. Sorry for that weak guidance for the moment, Alex Mike Pietersen schrieb:
I have had OTRS working when using the cookie based user authentication, but when I changed over to AD authentication it no longer works.
All I get is:
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 80, <PRODUCT> line 4.
This “<PRODUCT> line 4.” Error will increment and get larger if you hit refresh multiple times.
I haven’t modified the CustomerUser.pm at all, but I have modified the Config.pm to outline what they have on OTRS’s website.
It should be working, right?
I probably haven’t configured it properly, so I’m looking for some suggested direction on which angle to approach this at.
CONFIG.PM: <<<
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2005 Martin Edenhofer
# --
# $Id: Config.pm.dist,v 1.16 2005/05/27 18:12:15 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
# Note:
#
# -->> OTRS does have a lot of config settings. For more settings
# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
# LDAP, PostMaster, Session, Preferences, ...) see
# Kernel/Config/Defaults.pm and copy your wanted lines into "this"
# config file. This file will not be changed on update!
#
# --
package Kernel::Config;
# --
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'root';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgrSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# **************************************************** #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# **************************************************** #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'asf-fp1.allstatefastener.local';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=allstatefastener,DC=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,CN=Users,DC=allstatefastener,DC=local';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'asfcorp02';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'asf-fp1.allstatefastener.local';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=allstatefastener,DC=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,CN=Users,DC=allstatefastener,DC=local';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'asfcorp02';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'asf-fp1.allstatefastener.local',
BaseDN => 'DC=allstatefastener,DC=local',
SSCOPE => 'sub',
UserDN => 'CN=otrs,CN=Users,DC=allstatefastener,DC=local',
UserPw => 'asfcorp02',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => 'sAMAccountName', 'cn', 'mail',
CustomerUserSearchFields => 'sAMAccountName', 'cn', 'mail',
CustomerUserPostMasterSearchFields => 'mail',
CustomerUserNameFields => 'givenname', 'sn',
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# **************************************************** #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = '';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'webdev2.allstatefastener.local';
$Self->{'DefaultLanguage'} = 'en';
$Self->{'DefaultCharset'} = 'iso-8859-1';
$Self->{'AdminEmail'} = 'it@allstatefastener.com';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.16 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;
/ CONFIG.PM: <<<
**Thanks,**
**Mike Pietersen, A+, MCP**
**All State Fastener Corporation**
**IT (586) 498-1388******
------------------------------------------------------------------------
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