On Wed, Apr 02, 2003 at 11:34:22AM -0500, -----@coxnews.com wrote:
4. Is there an area where I can view completed tickets?
In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view (Utilities).
I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I need to set a variable first?
No. Agent interface -=> Utilities -=> Ticket Status (bottom of site).
I know I am probably missing something very simple, but if I am in the AgentFrontEnd -> Utilites -> Ticket Status, all I see is one line like:
Provides an overview of all open tickets. So you see what is going on in your system.
Where 'open tickets' is a link. This link does indeed show me all open tickets, but I cannot see how I can see all Closed tickets with this.
Sorry. ShowAllClosedTicket only in >= OTRS 1.1. ,-)
Drew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.