25 Jun
2010
25 Jun
'10
8:27 p.m.
Hi, On 25.06.2010, at 17:31, Siva Prasad wrote:
If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket
This is done if there is the ticket number in the subject. Freundliche Grüße Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project