Re: [otrs] Can I see ALL the System Log entries?

20 Jul 2005

      On 7/20/05 2:12 AM, "Victor Rodriguez Cortes" wrote:
...
...
When I look at the System Log, I can see recent events, but is there a
way I can go somewhere to see the ENTIRE log so I can research events
that didn't only just happen very-recently?
In the past I tried to modify the code in order to show more lines in that
page, 
but I had no success :( I'm going to ask for this feature in the [dev] list,
maybe there's 
enough time to include it for 2.0!
Anyway, I believe that by default OTRS logs to syslog (look for $Self-
...
{LogModule} in Config.pm or Defaults.pm). If you are using a log file instead
of syslog, 
with $Self->{'LogModule::LogFile'} you can specify which file to use.
Thank you for replying.  This is what my Defaults.pm file says...

    # LogModule                                           #
    # --------------------------------------------------- #
    # (log backend module)
    $Self->{LogModule} = 'Kernel::System::Log::SysLog';
#    $Self->{LogModule} = 'Kernel::System::Log::File';

    # param for LogModule Kernel::System::Log::SysLog
#    $Self->{'LogModule::SysLog::Facility'} = 'user';

    # param for LogModule Kernel::System::Log::SysLog
    # (if syslog can't work with utf-8, force the log
    # charset with this option, on other chars will be
    # replaces with ?)
#    $Self->{'LogModule::SysLog::Charset'} = 'iso-8859-15';
#    $Self->{'LogModule::SysLog::Charset'} = 'utf-8';

    # param for LogModule Kernel::System::Log::File (required!)
    $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';

    # param if the date (yyyy-mm) should be added as suffix to
    # logfile [0|1]
#    $Self->{'LogModule::LogFile::Date'} = 0;

    # system log cache size for admin system log (default 4k)
#    $Self->{LogSystemCacheSize} = 4*1024;

...This makes me think that the log file is at /tmp/otrs.log, but it is not.

Or am I using SysLog?  (I don't know perl and unix all that well)

When I search for "SysLog" I get (none of which look like OTRS logs)...

[root@support root]# find / -name "syslog"
/var/lock/subsys/syslog
/etc/sysconfig/syslog
/etc/rc.d/init.d/syslog
/etc/logrotate.d/syslog
/etc/webmin/syslog
/usr/libexec/webmin/caldera/syslog
/usr/libexec/webmin/mscstyle3/syslog
/usr/libexec/webmin/syslog

-- 
Wes Plate
 Automatic Duck, Inc.
  http://www.automaticduck.com