Sorry, I wasn't too clear here... In the ticket zoom you got the menu action 'Free Fields'. Besides changing the FreeFields you find the option to change the status too. Cheers, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jaroslaw Czarniak Sent: Dienstag, 5. Februar 2008 09:33 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ?? How to use it ? If I add test:test it doesn't change anything... Tuesday 29 January 2008 15:11:43 Obee, Daniel napisał(a):
Easiest way would be to use the 'Freetext' option. In contrary to notes etc. this doesn't add an additional article to the ticket.
Greetz, Daniel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Dienstag, 29. Januar 2008 14:43 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to open previously closed ticket ??
Jaroslaw Czarniak wrote:
Probably it's a very simple question but I can't find it anywhere. How to open previously closed ticket ??
Add a note and set the state to something else than closed.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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