Hi Jorick, On Mon, Jun 14, 2004 at 12:06:51PM +0200, Jorick Astrego wrote:
I've been reading nearly everything about the Postmaster Filter but I still don't know how to set a free text item with a value from the incoming message. We have a customer that sends mail from their own support system with the ticket number VIT#####, I want to set this in a free text field on the ticket so we can easily search and reference them. How do I configure the filter to get the VIT number and set it in a free text field on the ticket (I assume I need to set a X-OTRS header)?
It's currently not possible to take a value from a incoming message to the free text with the default postmaster filters. Just to take a static value to the free text. -=> So you have to solutions. a) use procmail to parsing and adding an X-OTRS Header b) you need to modify/enhance the existing postmaster filter
Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino
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