I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Pascal Rebsamen
Gesendet: Donnerstag, 13. September 2007 17:03
An: otrs@otrs.org
Betreff: [otrs] customer webinterface queue selection

hi,

we want use otrs to support our customers.

the primary ticket handling should be done over the customer webinterface.

we created a queue for each customer and added a new customer account.

when the customer log in to the webinterface and create a new ticket, he can see all queues.

what can i do, that the customer only see the queue, that is responsible for hes company?

thanks for help

regards

pascal