Re: [otrs] Got no ArticleID! at../..//Kernel/Output/HTML/ArticleCheckPGP.pm line

Rat's, I've already done that but the same message comes up. Also it looks like more and more tickets are being affected: Priority Facility Message Mon Jun 20 14:24:41 2005 error OTRS-CGI-10 No article found for TicketID 65989! Mon Jun 20 14:24:36 2005 error OTRS-CGI-10 No article found for TicketID 65971! Mon Jun 20 14:24:28 2005 error OTRS-CGI-10 No article found for TicketID 66001! Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Fetched 2 email(s) from scc@server. Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 New Ticket [2005062010002734] created (TicketID=66317, ArticleID=201954). Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Sent agent 'NewTicket' notification to 'rkramer@domain. Mon Jun 20 14:24:03 2005 notice OTRS-PM3-10 Sent agent 'NewTicket' notification to 'shardy@domain. Mon Jun 20 14:24:03 2005 error OTRS-PM3-10 LoopProtection!!! Send no more emails to '"System Administrator" '! Max. count of 40 has been reached! Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 New Ticket [2005062010002725] created (TicketID=66316, ArticleID=201953). Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 Sent agent 'NewTicket' notification to 'rkramer@domain. Mon Jun 20 14:24:02 2005 notice OTRS-PM3-10 Sent agent 'NewTicket' notification to 'shardy@domain. Mon Jun 20 14:24:02 2005 error OTRS-PM3-10 LoopProtection!!! Send no more emails to '"System Administrator" '! Max. count of 40 has been reached! Mon Jun 20 14:23:53 2005 error OTRS-CGI-10 No article found for TicketID 65970! Mon Jun 20 14:23:01 2005 notice OTRS-PM3-10 Fetched 1 email(s) from sos@domain. Mon Jun 20 14:23:01 2005 notice OTRS-PM3-10 FollowUp Article to Ticket [2005062010002501] created (TicketID=66294, ArticleID=201952). Mon Jun 20 14:22:26 2005 error OTRS-CGI-10 No article found for TicketID 65999! Mon Jun 20 14:21:51 2005 error OTRS-CGI-10 No article found for TicketID 65970! Mon Jun 20 14:20:25 2005 error OTRS-CGI-10 No article found for TicketID 65999! ----- Original Message ----- From: "Graeme Brough" To: "User questions and discussions about OTRS.org" Sent: Monday, June 20, 2005 2:32 PM Subject: Re: [otrs] Got no ArticleID! at../..//Kernel/Output/HTML/ArticleCheckPGP.pm line Hi Rudi, I have experienced a similar issue. When this occurs, we simply remove the erroneous tickets from 'ticket' table in the SQL (OTRS) database and this resolves the issue 100% of the time. If this is not helping in your case, I can only assume that some corrupt tickets, without article ids, remain. HTH, Graeme Rudi Kramer wrote:

My apologies I accidently used the same subject as a previous poster.

Good Afternoon

I am runnng OTRS 1.3.2 on a fedora core 2 box.

We recently ran out of hard drive space and our php database crashed.

Now when I try to view certain pages I get the following error message:

Software error: Got no ArticleID! at ../..//Kernel/Output/HTML/ArticleCheckPGP.pm line 32.For help, please send mail to the webmaster (webmaster@pc.com), giving this error message and the time and date of the error.

The following appears in the system log:

Mon Jun 20 13:56:36 2005 error OTRS-CGI-10 No article found for TicketID 65975! Mon Jun 20 13:56:04 2005 error OTRS-CGI-10 No article found for TicketID 65988! Mon Jun 20 13:54:03 2005 error OTRS-CGI-10 No article found for TicketID 65988! Mon Jun 20 13:52:01 2005 error OTRS-CGI-10 No article found for TicketID 65988! Mon Jun 20 13:51:34 2005 error OTRS-CGI-10 No article found for TicketID 65975!

I searched for the tickets in phpmyadmin and i found the tickets but no information was caputred and when I try to view the tickets in articles there is nothing. I thought that by deleting the tickets out of the tickets queue the problem would be resolved but it still exists.

I have spoken to the administrator of the box but he has no idea on how we can fix the problem.

Any ideas?

Thanks Rudi

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