Hi all..
Actually, with full text search, you only search the articles and not
the ticket number itself. This will mean that you will not be able to
find any ticket that has not had a response that contains the ticket
number, such as an autoresponse or a response from an agent. See also
http://bugs.otrs.org/show_bug.cgi?id=4238
BTW we've added the TicketSearch to the dashboard via a Widget in
2.5/3.0. You can now add it to your 2.4.x instance via a .opm package:
http://wiki.otrs-forum.de/index.php?title=Dashboard_Enhancements
Regards,
--
Michiel Beijen
R&D
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On Tue, Feb 16, 2010 at 10:11 AM, Marco Vannini
I don't know if it could help but there are some index rebuild pl in /opt/otrs/bin... did you tried them ? (some of them are also in otrs's crontab, if you don't have the cron active could be this the problem (?)) MV
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