-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jassou Stelios ;), On Sat, Oct 22, 2005 at 11:37:37AM +0300, Stelios Maistros wrote:
My test installation is otrs 2.0.3, on a fully patched Fedora 4, sendmail 8.13.4, apache 2, mysql 4.1.14
It installed w/o any problems, it passed the Postmaster.pl script test, I created a test user, and generally I followed the installation instructions regarding permissions, cronjobs, etc.
Otrs can send messages but incoming messages do not load into any of the queues. Instead the messages remain in /var/spool/mail/otrs
The sendmail log shows these entries when it processes email received for otrs@myhostname.mydomain
Oct 21 15:21:55 frodo sendmail[27499]: j9LCLtGA027498: forward /opt/otrs//.forward.frodo: Group writable directory Oct 21 15:21:55 frodo sendmail[27499]: j9LCLtGA027498: forward /opt/otrs//.forward: Group writable directory
My first thought is some type of permission problem but the .forward confuses me. There is no .forward anywhere in the system.
If I understand right, you want to bring the new mails directly with your sendmail configuration into the ticket system. But OTRS isn't able to recive mails directly, you have to use procmail or maildrop for the local delivery and these MDA's have to execute the PostMaster.pl module for the transport of the new messages into OTRS. You have two possibililies now: 1) Install a proper .procmailrc file into /opt/otrs if the local MDA is procmail. There is a .procmailrc.dist already in /opt/otrs. 2) Configure a local mail address or alias that executes PostMaster.pl if a mail is received for this address. Or, and that is the easiest thing to configure, fetch all incomming messages from a pop3 server. pop3 accounts can e configured in the admin interface of OTRS or you can use fetchmail. See also http://doc.otrs.org/2.0/en/html/c1216.html for further information.
Stelios
Best regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDWjuoTFWOq90iSiERAnxpAKC4TbG2YkQNOGsMvAIaKprqu1H+qACgtatY IV0sbZjwLo4m9FjAH2K/aAo= =es6N -----END PGP SIGNATURE-----