Well fellas, iv found a huge mistake i didnt payed attention before, while installing otrs via debian packages, it automatically adds code to /etc/apache2/conf.d with code to open up the otrs interface as the default virtual host, so no matter what I put up on the sites-avaiable would overcome this configs, silly me :)

So, iv removed the otrs.conf from conf.d, so I can manage my own virtual hosts and get the results I wanna achive, as suporte.franca.unesp.br would point to customer.pl, admin.suporte.franca.unesp.br would point up to the index.pl admin interface.

Now my problem is a little different, on both virtual servers Iv tryed to copy some configs from this otrs.conf, but the give me an error 500, and the old code Iv made to set up the virtual hosts opens the page as I wanted, but no css and rendering works. Is there a way to put up, and what configs, on the virtual hosts configuration so the sites loads fully?

my config files in sites-avaiable are now as this:

admin.suporte.franca.unesp.br

#mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp.br)
#
<VirtualHost *:80>
        ServerAdmin cgomes@franca.unesp.br
        ServerName admin.suporte.franca.unesp.br
        ServerAlias admin.suporte.franca.unesp.br

        # Indexes + Directory Root.
        DirectoryIndex index.pl
        DocumentRoot /opt/otrs/bin/cgi-bin/

        # CGI Directory
        # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
        <Location /otrs>
                SetHandler perl-script
                PerlResponseHandler ModPerl::Registry
                PerlOptions +ParseHeaders
                PerlSetupEnv On
        </Location>

        <Directory />
                Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
                AllowOverride None
                AddHandler cgi-script .pl
        </Directory>

        # Logfiles
        ErrorLog /var/log/otrs/admin/error.log
        CustomLog /var/log/otrs/admin/access.log combined
</VirtualHost>

and this for suporte.franca.unesp.br, notice that this one iv copyed the full otrs.conf file from conf.d, and changed some lines so it fires up the customer.pl.

# Config script para o vhost de suporte aos usuarios

# Criado em 17/04/2012 - cgomes@franca.unesp.br
#

<VirtualHost *:80>
# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
#    <Location /otrs>
#        ErrorDocument 403 /otrs/customer.pl
#        ErrorDocument 403 /otrs/index.pl
#        SetHandler perl-script
#        PerlResponseHandler ModPerl::Registry
#        Options +ExecCGI
#        PerlOptions +ParseHeaders
#        PerlOptions +SetupEnv
#        Order allow,deny
#        Allow from all
#    </Location>

    # set mod_perl2 option for generic interface
    <Location /otrs/nph-genericinterface.pl>
        PerlOptions -ParseHeaders
    </Location>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
        AllowOverride None
        Options +ExecCGI -Includes
        Order allow,deny
        Allow from all
        ErrorDocument 403 /index.pl
        DirectoryIndex customer.pl
        AddHandler perl-script .pl .cgi
        PerlResponseHandler ModPerl::Registry
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order Deny,Allow
   Deny from all
   Allow from 200.145.119.128/27
</Directory>

<IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
# MaxRequestsPerChild 4000
</VirtualHost>

So, with this config iv i request the admin. subdomain it gives me to download the .pl file, and suporte points ok to the customer.pl, but i cant login and the css isnt loaded. The domains are up for public.

Thanks very much for your help douglas, but I thin the mailing would preffer english language so all others could read and document.

Im strugling for some days now, with no success... could find more documentations about virtual hosting that are suitable for my debian ambient. any help appreciated

tambem nao funcionou. ja tentei o caminho relativo completo e etc...

2012/4/17 Douglas Nascimento <douglasnjs@gmail.com>

Eu não tenho certeza, mas acho que em DirectoryIndex você deveria colocar apenas index.pl ou customer.pl, sem o "/otrs/". Exemplo:

DirectoryIndex index.pl
DirectoryIndex customer.pl

On Tue, Apr 17, 2012 at 5:06 PM, Carlos Gomes - STI Unesp Franca <cgomes@franca.unesp.br> wrote:

Hello Everyone!

Iv set up different subdomains so i can point users to the customer.pl page for ticket management, and another subdomain for otrs administration. Iv followed many suggestions and documentations for apache, but cant manage to use different hosts for both index.pl and customer.pl, can anyone help me , if set up similar environment ?

my apache configs are as this:

subdomain: admin.suporte.franca.unesp.br
#mod do endereco de suporte (/etc/apache2/sites-available/admin.suporte.franca.unesp.
br)
#
<VirtualHost *:80>
        ServerAdmin cgomes@franca.unesp.br
        ServerName admin.suporte.franca.unesp.br
        ServerAlias admin.suporte.franca.unesp.br

        # Indexes + Directory Root.
        DirectoryIndex /otrs/index.pl
        DocumentRoot /opt/otrs/bin/cgi-bin/

        # CGI Directory
        # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
        <Location /otrs>
        SetHandler perl-script
                PerlResponseHandler ModPerl::Registry
                PerlOptions +ParseHeaders
                PerlSetupEnv On
        </Location>

    <Directory />
        Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
        AllowOverride None
        AddHandler cgi-script .pl
    </Directory>

        # Logfiles
        ErrorLog /var/log/otrs/admin/error.log
        CustomLog /var/log/otrs/admin/access.log combined
</VirtualHost>

subdomain suporte.franca.unesp.br :
#mod so endereco de suporte (/etc/apache2/sites-available/suporte.franca.unesp.br)
#
<VirtualHost *:80>
        ServerAdmin cgomes@franca.unesp.br
        ServerName suporte.franca.unesp.br
        ServerAlias suporte.franca.unesp.br

        # Indexes + Directory Root.
        DirectoryIndex /otrs/customer.pl
        DocumentRoot /opt/otrs/bin/cgi-bin/

        # CGI Directory
        # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
        <Location /otrs>
        SetHandler perl-script
                PerlResponseHandler ModPerl::Registry
                PerlOptions +ParseHeaders
                PerlSetupEnv On
        </Location>

    <Directory />
        AllowOverride None
                Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
        AddHandler cgi-script .pl
    </DirectOry>

        # Logfiles
        ErrorLog /var/log/otrs/customer/error.log
        CustomLog /var/log/otrs/customer/access.log combined
</VirtualHost>

but both opens the index.pl file...

iv also used this thread as refference:
http://lists.otrs.org/pipermail/otrs/2005-October/009192.html

but seems quite old, and only one vhost wont suit me for logging purposes.

--
[]'s
---------------------------------
Carlos Gomes
Assistente de Informática II - STI
skype: cgomes.unesp
55(16)3706-8783
UNESP/Franca - FCHS

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--
Atenciosamente,
Douglas Nascimento de Jesus
beaglenetwork.blogspot.com

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--
[]'s
---------------------------------
Carlos Gomes
Assistente de Informática II - STI
skype: cgomes.unesp
55(16)3706-8783
UNESP/Franca - FCHS

--
[]'s
---------------------------------
Carlos Gomes
Assistente de Informática II - STI
skype: cgomes.unesp
55(16)3706-8783

UNESP/Franca - FCHS