Re: [otrs] snipping ticket body

Hi Sharif, On Wed, Aug 03, 2005 at 04:36:53PM -0500, sharif islam wrote:

Can I change the setting so that my auto response to customer don't snip the body of the ticket ? In other words I would like the entire text of the ticket included in the automated response? I think my current setting is snipping it.

Go to the auto response section in the admin area and select the auto response you like to change. In the body of the response you'll see a OTRS variable called . The "[6]" means, that six lines of the customer mail will be included. Change this to and the whole customer mail should be included. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!