Hi, we are using OTRS for 2 weeks. Now we have several questions 1. Customer Notification Emails Where can we change them ? Is it possible to remove the Hyperlink ? Is it easy/possible to include the ticket subject in the notification subject or at least the body ? 2. "Ist das Ticket beantwortet" What does this switch do ? It is found on the Email Reply Form 3. "Pending Auto close" What happens if a ticket is set to "warten auf erfolgreich schließen" and the time expires ? Currently only the timer in the ticket properties changes to negative times. Shouldn't it close the ticket ? If not. How could we realize this ? 4. Attachments When forwarding a mail there's no way adding an attachment. Is that a fact ? Are there plans extending the attachment feature ? Our agents would like to add more than one attachment from time to time. Best regards Thorsten Philipp