Might want to check for proxy and caching before you worry about apache settings.
Some ISPs will cache page data to "make it load faster", however with the dynamic nature of OTRS pages, this is ineffective and can actually slow things down.
The other thing to check is in the browser(s) that you are using.
Make sure you DO have at least 50-100MB of cache space set aside for internet usage.
Your browser will then load the cached images from the hard-drive, rather than request them from the server.
One way you can check to see if the images are being requested at each view or if they are being cached by the ISP's proxy servers is to locate your apache access logs and look to see if the same images are being requested by the same IP addresses frequently.
Finally one other thing that can slow you down, are simple stupid permissions errors, they may be something minor like a piece of javascript not having the perms set correctly.
The easiest way to check for this would be to look in your apache error logs and see what errors are popping up.
If apache has no errors it will tend to run 2-3 times faster than it will with even only a couple of relatively minor errors.
This is because each request will generate at least one and possibly 2 entries, an access entry and an error entry.
Some requests may happen 4 or 5 times for a single page load. If you can eliminate the error entry (by solving the error), you could see a dramatic speed up.
Sincerely,
Steve Morrey
On 3/11/08, Nielson, Adam <adam.nielson@hp.com> wrote:
Any certain settings or variables I can check/play with to make OTRS run faster.
It takes forever (after a lot of use) to load the graphics, for a certain page to load up, etc. Sometimes it just times out. Sometimes I just have to re-click the link to get it to work.
Running on RHEL 5 with latest patches.
Apache 2.2.3, etc
Thank you,
Adam Nielson
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