Re: [otrs] Manual ticket generation doesn't show up in queues

Hi Glenn, On Sat, Mar 15, 2003 at 08:20:34PM -0800, Glenn Engel at home wrote:

I have otrs set up on OS X and it appears to be working from the web interface except that I cannot get any tickets to show up.

When I run the test where I cat a message into PostMaster.pl I get a response as follows but all queues still show zero items. The ticketID number increments each time I run the test.

Is there something else needed to get the tickets to show up in otrs web pages ? Any suggestions or debugging ideas welcome.

Try to login (web interface) as root@localhost, you still can't see the tickets?

Glenn

bash-2.05a$ cat doc/test-email-2.box | /opt/otrs/bin/PostMaster.pl New Ticket created! TicketNumber: 2003031510000059 TicketID: 6 Priority: normal State: new CustomerID: darthvader@otrs.org From: System Tester II To: skywalker@otrs.org Subject: test 2 MessageID: <20011221002814.A3599@avro> Queue: Raw

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson