I am trying to add a link to an external webpage using a OTRS variable. I need help on the syntax. I have added other html to AgentCustomerTableView.dtl, but it was static: <a href=http://tg10/phonelist.asp target="_blank"> You can use the TESCO Phone list to look up pictures </a> It works fine. (just plain HTML) Now I am trying to add a link that uses an OTRS variable OTRS_CUSTOMER_DATA_UserLogin that has been pulled from LDAP. http://tg07/SMSReporting%5FTE1/Report.asp?ReportID=12&variable=OTRS_CUSTOMER... target="_blank"> Last logged in from </a> I have tried various options that I have seen in other dtl files, but I think my issue is that I am trying to put it into the URL string. Please advise. This ability will open up many options for us. -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - -