On 02.06.2010, at 13:24, Mike Lu 陆颖 (6186) wrote:
I add a new Service and a SLA in the OTRS. But I cannot see “my-new-added” service from the dropdown menu “service”
When I create a new ticket. How to configure it after I add a new service?
Admin, then open Customer User <-> Service and add your Services here per Customer or activate it as default Service (left second box)
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com