Hi list,

According to the doc, CustomerIDs can be pulled from a LDAP customer backend if the declared attribute contains a list of customer ids separated by commas. (see http://doc.otrs.org/3.2/en/html/external-backends.html#multi-customer-ids-ldap)

We use an ActiveDirectory as user repository an plan to use the directReports/manager attributes.

That is, for a manager, asking for the directReports attribute return a list of reporters.

Is it possible to set the LDAP attribute to an attribute that returns multiple values ?

I guess if not, I should try to adapt Kernel/System/CustomerUser/LDAP.pm for that purpose by myself ?

Thanks for your feedback,

Ionel

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