Hi, You should give a try to Generic Agent : http://doc.otrs.org/2.2/en/html/x1149.html which should in your case be the right tool to mass move/delete ... some tickets in specific queue and/or others criterias. Best regards, Laurent MINOST B Z a écrit :
Hello,
I apologize in advance if my question seems to simple for the list - however i could not find the documentation to answer it on the web.
Without the details of how I got to this point, suffice to say I have a bunch of junk tickets in the Raw Queue and I'm trying to clear them all out (without clicking every single little checkbox, and i don't see a mass select).
Can anyone please point me in the right direction?
Thank you! I look forward to using OTRS and helping others as my knowledge about the product grows.
- Brian
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