Dan King schrieb:
Does anyone know why two notification emails are sent when a ticket changes ownership? One email is standard and the body can be edited in the Notification area of the Admin section. The other is an email about a new note that must be typed up when changing ownership of a ticket. How do you disable this email about the new note? Having two emails sent everytime a ticket is assigned an owner is quite annoying.
Thanks for any help offered.
Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ I have disable the note requirement for change of ownership. It is ugly, but it works.
--Shawn