Hi,<div>3 days ago i noticed i started getting messages from cron daemon on my OTRS box of the form:-</div><div><br class="webkit-block-placeholder"></div><div><br class="webkit-block-placeholder"></div><div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px; ">Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution iterator at /opt/otrs/Kernel/System/EmailParser.pm line 655, &lt;PRODUCT&gt; line 4.<br>
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution iterator at /opt/otrs/Kernel/System/EmailParser.pm line 655, &lt;PRODUCT&gt; line 4.<br>Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 669, &lt;PRODUCT&gt; line 4.<br>
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 670, &lt;PRODUCT&gt; line 4.<br>Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 671, &lt;PRODUCT&gt; line 4.<br>
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 672, &lt;PRODUCT&gt; line 4.<br>Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 674, &lt;PRODUCT&gt; line 4.<br>
Malformed UTF-8 character (unexpected continuation byte 0xa9, with no preceding start byte) in substitution (s///) at /opt/otrs/Kernel/System/EmailParser.pm line 675,&nbsp;</span><br class="webkit-block-placeholder"></div><div>
<span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;"><br class="webkit-block-placeholder"></span></div><div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;">etc etc</span></div>
<div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;"><br class="webkit-block-placeholder"></span></div><div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;">Since this time I am receiving no notifications from OTRS and no tickets are being created.</span></div>
<div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;"><br class="webkit-block-placeholder"></span></div><div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;">I checked /var/log/messages and noticed at the time I started getting these reports from cron, the log was showing:-</span></div>
<div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;"><br class="webkit-block-placeholder"></span></div><div><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px;"><div>
May 19 19:30:05 rt3 OTRS-PM3-30[14784]: [Notice][Kernel::System::PID::PIDCreate] Can&#39;t create PID PostMasterPOP3, because it&#39;s already running (rt3.blah.local/14612)</div><div>!&nbsp;</div><div><br class="webkit-block-placeholder">
</div><div>And every so often I get:-</div><div><br class="webkit-block-placeholder"></div><div><div>May 20 10:30:04 rt3 OTRS-PM3-30[30434]: [Notice][Kernel::System::PID::PIDCreate] Removed PID (PostMasterPOP3/rt3.blah.local/29415, because 1 hour old!&nbsp;</div>
<div>May 20 10:40:05 rt3 OTRS-PM3-30[30620]: [Notice][Kernel::System::PID::PIDCreate] Can&#39;t create PID PostMasterPOP3, because it&#39;s already running (rt3.blah.local/30434)</div><div><br class="webkit-block-placeholder">
</div><div>I&#39;m running otrs 2.1.7</div><div><br class="webkit-block-placeholder"></div><div>Any pointers as what might have gone wrong?</div><div><br class="webkit-block-placeholder"></div><div>Thanks</div><div>Mike</div>
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