[otrs] Hello and a question

Hello! Just introducing myself to the list. I am the Senior SE for a Microsoft Partner in Los Angeles, CA, USA. I have installed the Windows version of OTRS, and am going to implement it so that all of our customers can submit help requests to us via the internet. I have my first question: If a ticket goes into the postmaster queue, how do I change the owner of the ticket to one of my technicians? I have entered the techs as users, and each seems to have a personalqueue, but I don't see any options to move the ticket from the PostMaster queue to the queue of a technician. Chris Willis Senior SE, Castellan 818-789-0088 x203