On Fri, Mar 5, 2010 at 1:56 PM, Leonardo Certuche
<leonardo.certuche@itcon-ltda.com> wrote:
Hi,
Including new fields is pretty straightforward:
Go to SysConfig (/otrs/index.pl?Action=AdminSysConfig), search for freetext, click on Core::TicketFreeText
and define freetext and freekeys, take note of the number you used (example freetext1) and then search again
for Frontend::Agent::Ticket::ViewEmailNew (or Frontend::Agent::Ticket::ViewPhoneNew or Frontend::Customer::Ticket::ViewNew)
and enable the TicketFreeText (in this case 1), type 1 for optional field and 2 for mandatory field
Leonardo Certuche