I am running OTRS v2.0.4

I have a few items in my FAQ area that has been running under ArticleStorageDB mode.

I have changes to ArticleStorageFS via Config Options: Ticket -> Core::Ticket ->Ticket::StorageModule:

 

Yet no attachments uploaded  when I add a new FAQ are showing up under /opt/otrs/var/article where I would expect them to be . . . my assumption is that they are still being stored in the DB.

 

After reading some of the posts I added the following lines to my /opt/otrs/Kernel/Config.pm file:

<snip>

 # Added: 10/4/2006 6:52:49 PM gf
 $Self->{'Ticket::StorageModule'} = 'Kernel::System::Ticket::ArticleStorageFS';
 $Self->{ArticleDir} = '/opt/otrs/var/article';
<snip>

 

Still no attachments show up in /opt/otrs/var/article

I cant see what I am missing?

 

Any thoughts?

Thank you in advance!

Gregory.