I speak from experience..but i do work in a k-12 school district, so it
might be different in a business environment. Anyway the reason to not use
the customer.pl is that it is way too hard for people to remember their
login/password unless you can figure out how to do the ldap thing than it is
so much better to use the email. I have my customers either fill out a form
on a website that is emailed to an address and then received by otrs and put
into the database, or they can just email an address. Very simple for people
to deal with, but you still need to acknowledge that you received it and you
are going to do something about it. In my experience the auto-mail that otrs
sends is not enough for people but then again i do work in a school and it
is a different environtment.
Cody
----- Original Message -----
From: "s taylor"
Hello.
What is the reason one would not want to use customer.pl? Would the interaction then be by E-mail only?
Thanks.
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