Jill,
I should have clarified, the location I directed you to is in the filesystem of the OTRS server itself, not in SysConfig. As Jens said below, the cronjob is the place to start. If you don't have filesystem level access to OTRS, then you need to contact your sys admin or your provider.
Thanks,
--Mark
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jens Bothe
Sent: Monday, December 16, 2013 11:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Fetch Mail
Hi,
all versions of OTRS are webbased. Please read the manual for setting up cronjobs (http://doc.otrs.org/3.3/en/html/manual-installation-of-otrs.html#cronjobs) as also stated on the chapter on e-mail.
If you using a hosted version, please contact your provider.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jill Goldstein
Sent: Monday, December 16, 2013 8:41 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Fetch Mail
Mark,
I’m using the web version. I did a search on SysConfig and didn’t find anything like that.
I did a test, and sent an email to my ticket email address (ticket@spfsolutions.biz) and I left my OTRS open, and it never auto fetched.
Do you (or anyone) know anything else about how to set up an auto fetch on the web based OTRS?
--
Jill Goldstein
Customer Support
Phone: 303-731-5634
From: Mark Campbell <mcampbell@emediatrade.com>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Monday, December 16, 2013 at 2:25 PM
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Subject: Re: [otrs] Fetch Mail
It's set by default to fetch every 10 minutes. This variable is stored on my CentOS system in /opt/otrs/var/cron/postmaster_mailbox. You can change the 10 to whatever number you like. I changed mine to 1. Restart OTRS for it to take effect.
Thanks,
--Mark
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jill Goldstein
Sent: Monday, December 16, 2013 4:22 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Fetch Mail
Is there a way to set OTRS to auto-Fetch mail?
I did a search through the manual, and did not find much. I did a search in SysConfig and came up with a screen with parameters, but nothing I recognized as Fetch Mail every X Minutes.
BTW, my programming days ended with dBase III+, though I have basic HTML experience. I have the concepts of programming down, and I understand tags. Thus I’ve been able to do things like set up the smtp server without limping to y’all to find an answer.
Thanks so much,
Jill Goldstein
Customer Support
Phone:303-731-5634