Good Morning
We had some problems with OTRS 1.3.2 and we decided to roll back to
a version which we backed up a few days earlier. We restored the entire
folder and also the database, and kept the old information in a different
folder.
It looked as if everything was working but then today, I can send emails to
OTRS, I receive a notfication and I can view the message when I click on the
link but when I check the queue view I cannot see any emails.
I've checked that I am subsribed to the correct queue and also that I
have the correct permissions to view the queue but still no emails in the main
queueview window.
We tried to re-install OTRS but still with no luck,
any ideas?
Rudi
P.s Is there anyone in South Africa doing
commercial support for OTRS?