Thanks, Brett and Daniele! I got the POP3
server working again.
But things are only working ½ ways.
One thing to note: I have customercare@calpont.com forwarded
to my personal email, tkerr.
If I enter a ticket externally, outside of
OTRS, an auto-response is sent and the message is forwarded to tkerr
appropriately.
However, if I enter a ticket internally,
via OTRS, an auto-response is sent, BUT the message does not get forwarded to
tkerr… it used to.
Also, neither ticket shows up under New
messages(0) with in OTRS. The ticket does appear in my queue, but not in my
New messages.
Thanks in advance for your help!
Tina Kerr
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett Davis
Sent: Thursday, June 05, 2008
11:15 AM
To:
Subject: Re: [otrs] ERROR:
OTRS-PM3-10 Perl - Message: Can't connectto <mailserver>
Hey Tina,
Do you get anything back if you telnet to
port 110 of the server (telnet srvemail1.calpont.com 110) ? Pinging
it only means you have a network path to the host and the IP stack is up and
running on that host. I don't know if this is your primary mail server or
not but you should also make sure there's actually a process listening for POP3
requests on the server too. Telnetting to port 110 will tell you
that. I would do it from your OTRS server as well as another host
somewhere else on your network. You'd be surprised how much might have
changed in an environment/network where "nothing has changed".
;-) If you want to play, you can even log in and check messages (provided
your mail server allows telnet sessions, some have a setting to disable manual
interactive telnet sessions), type:
user <USERNAME>
pass <PASSWORD>
You should get back +OK responses with the
one after entering your password telling you how many messages are waiting for
you. You can even view them by typing:
retr <#>
Delete messages:
dele <#>
Where # is a message number 1, 2, 3, 4,
etc.
Close connection:
quit or the standard <CTRL> ] to
disconnect a telnet session works too.
This is basically all any POP3 client
does, OTRS included I'd imagine. I'm no programmer but that section of
PostMasterPOP3.pl (around line 125) is dealing with not only host name but also
user credentials so make sure your user name is still valid and/or not disabled
on your mail server too. Telnetting to the mail server and actually
typing the commands should help shed light on that as well.
Brett Davis
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tina Kerr
Sent: Thursday, June 05, 2008
09:48
To:
Subject: [otrs] ERROR: OTRS-PM3-10
Perl - Message: Can't connect to <mailserver>
For some odd reason, my mailer is not
working properly. Nothing has changed but when I try to test the
PostMasterPOP3.pl manually, I get the following message, although I am able to
ping the mail server.
HELP!
[root@srvotrs bin]# ./PostMasterPOP3.pl
ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux
Time: Thu Jun 5 10:40:26 2008
Message: Can't connect to
srvemail1.calpont.com
Traceback (6080):
Module: main::FetchMail
(v1.25) Line: 152
Module: ./PostMasterPOP3.pl
(v1.25) Line: 125
[root@srvotrs bin]# ping
srvemail1.calpont.com
64 bytes from srvemail1.calpont.com
(10.100.3.12): icmp_seq=1 ttl=128 time=1.30 ms
Powered by OTRS 2.2.4
Tina Kerr
Dynojet Research, Inc. -
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