Hi Jefferson,

On Jan 26, 2010, at 01:29 , Jefferson Davis wrote:

We have a department that would like their own OTRS instance for managing student services requests.

Is there anything special I'd need to do to create an additional instance of OTRS?

Nothing special. You do need to know that, you cannot (without having a second instance of apache on your server) use mod_perl twice. This would be a performance hit on the second instance. You would need to

1.)

do a clone of the current installation directory

2.)

create a new DB using the included sql (unless this should be cloned as well)

3.)

make a copy of and modify your apache config for the second instance

4.)

create a second user for the second instance

5.)

run SetPermissions again with the new user info

6.)

modify the Kernel/Config.pm and remove ZZZAuto.pm and all the files in var/tmp/

7.)

reload your apache

8.)

///Shawn