I have “CustomerID” but according to the admin
manual that is the identifier for the individual customer (the human being
calling in the problem) and every customer needs a unique CustomerID so they
therefore recommend using the person’s e-mail address in this field.
Figure
5.14. Adding a customer.
The
customer can access to the system by providing his username and password. The
CustomerID is
needed
by the system to identify the user and his tickets. Since the email address is
a unique value, it can
be used as ID.
Thanks,
Daniel
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco
Vannini
Sent: Tuesday, January 25, 2011 6:06 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] associate customer to company?
Really you don't have
CustomerID in customer account creation ? Is
On Tue, Jan 25, 2011 at 8:48 AM, Navarro, Daniel <Daniel.Navarro@gtech.com> wrote:
I
am using OTRS 3.0.4. Is there a way to associate a customer to a company? I
found a thread saying that if you first create the company that you should then
find a field called “Company ID” in the Add Customer screen, but I
do not see such a field.
Thanks,
Daniel
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