Hi, I'm running otrs 1.3.2 on debian and trying to have full utf-8 support. With the basic install (mysql 4.0+apache2+otrs1.3.2), all works fine. My database was mysql 4.0, so I updated to 4.1 (server and clients) to have unicode enabled database. I set the default-character-set to utf8 in mysql, like mentionned in the FAQ, for both server and client, recreated the otrs database with utf-8 as default charset, converted a dump of the previous db to utf8 with iconv and reinjected it in mysql. The charset config of otrs is set to utf-8. But when I go to the main page I now have that error: --- Erreur: Client does not support authentication protocol requested by server; consider upgrading MySQL client Commentaire: Please contact your admin Rapport d'anomalie: [ Cliquer ici pour signaler une anomalie ! ] Trace du retour d'erreur: ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time:Mon Aug 29 16:28:17 2005 Message: Client does not support authentication protocol requested by server; consider upgrading MySQL client Traceback(17547): Module: Kernel::System::DB::new (v1.40) Line: 222 Module: ModPerl::ROOT::ModPerl::Registry::var_www_otrs_index_2epl::handler (v) Line: 133 Module: (eval) (v1.73) Line: 203 Module: ModPerl::RegistryCooker::run (v1.73) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 I'm kinda lost... Perl or mysql problem? Any idea? Thx by advance Bert.